Saving Grace Veterinary Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website at sgmobilevet.com or engage with our veterinary services.
By using our website or services, you agree to the collection and use of information described in this policy.
Information you provide directly:
- Name, email address, phone number, and home address when booking an appointment or contacting us
- Pet information including name, species, breed, age, and medical history
- Payment information processed securely through our payment provider
- Messages and inquiries submitted through our contact form
Information collected automatically:
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referring URLs
- IP address and general location data
- Cookies and similar tracking technologies (see Section 5)
We use the information we collect to:
- Schedule and manage veterinary appointments
- Communicate with you about your pet's care, appointments, and follow-ups
- Process payments and maintain accurate billing records
- Maintain medical records in compliance with California veterinary regulations
- Respond to inquiries and provide customer support
- Improve our website and services
- Send appointment reminders or service updates (you may opt out at any time)
- Comply with legal obligations
We do not sell your personal information to third parties.
Pet medical records are maintained in accordance with California Business and Professions Code Section 4855 and the regulations of the California Veterinary Medical Board. Records are retained for a minimum of three years.
To request a copy of your pet's medical records, use our contact form or call us at (626) 240-5000. Allow 3–5 business days for processing.
We may share your information only in the following circumstances:
- Service providers: Trusted third parties who help us operate our business (e.g., appointment scheduling software, payment processors, cremation services). These providers are bound by confidentiality obligations.
- Legal requirements: When required by law, court order, or governmental authority.
- Safety: When necessary to protect the health or safety of a person or animal.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
- Advertising cookies: Used to measure the effectiveness of our Google Ads campaigns.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Payment information is processed through secure, encrypted payment providers and is never stored on our servers.
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Under the California Consumer Privacy Act (CCPA) and other applicable California law, you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information, subject to certain exceptions
- Opt out of the sale of your personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
To exercise any of these rights, contact us at info@sgmvs.com or (626) 240-5000.
Our website may contain links to third-party websites including our online pharmacy, pet portal, and cremation partners. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Questions or concerns about this Privacy Policy? We're happy to help.
Saving Grace Veterinary Services
225 E Broadway, Suite 202C, Glendale, CA 91205
(626) 240-5000 · info@sgmvs.com